help

The options described below are always available in the transaction system, regardless of the product we are currently looking at (account, term deposit, loan, credit card, debit card,...).

Wyloguj się <Log out >
This option allows you to exit the mBank transaction system. Due to safety precautions it is advised that you exit the transactional pages through the "Wyloguj się" <"Log out"> option when returning to the information pages.

Rachunki <Accounts>
This option allows you to take a quick look at your account balances. You can choose the account you wish to view by clicking on the account description or the account number. This option lets you go to:

Historia <History>
Lets you go view recent operations, upcoming operations and current blocked funds.
Przelewy <Transfers>
Allows you to make a transfer.
Polecenie zapłaty <Direct debit>
This option lets you view the operations according to the previously defined direct debits from the eKONTO, mBIZNES KONTO or izzyKONTO account to the recipients account.
Otwórz lokatę <Open a term deposit>
Serves to make a term deposit.
eKARTA
This option lets you check the virtual visa cards you have issued to the eKONTO or izzyKONTO accounts, the funds available on the eKARTA as well as the transactions made using these cards.
mTRANSFER
Lets you view and carry out mTRANSFERs.

Kontakt z mLinią <Contacting mLinia>
This option allows you to contact mLinia by:

Formularz internetowy <Internet application form> - you can use this form to send suggestions or questions to mLinia operators who will email an answer back to you,
mCzat 1-do-1 - you can speak to an mLinia consultant directly on the expert czat,
Zadzwoń do mBanku <Call mLinia> - if you prefer to contact an mBank operator directly we advise you call mLinia.

Attention: Before you call in with a problem we suggest you check if it's not described in the Internet transactional help pages or the FAQ's on the mBank pages.

Blokowanie kanałów <Blocking access channels>
This option lets you block channel access to your account as well as view which channels are currently unblocked. You can only block a previously active channel. The Internet channel can be unblocked by calling the mLinia. Upon blocking the Internet channel you are logged out of the transactional system.

Zmiana hasła <Change of password>
This option lets you change a previously defined Internet password. The new password must have at least 8 at most 20 characters (including at least one letter and one number). When writing the password it's important you pay attention to capital and lower case letters. An often cause on password unacceptance is having the "Caps Lock" active.

Hasła jednorazowe <Transactional access numbers (TAN)>
This option lets you view, order, delete and activate transactional access number (TAN) lists. Transactional access numbers let you define, modify and delete defined transfers, standing orders as well as making onetime transfers, loading the eKARTA and activating a new transactional access number list.

Aktywuj <Activate> - a transactional access number is necessary
This option allows you activate a transactional access number list by providing the last number from the currently active list along with the first number from the list being activated. You activate the first transactional access number list via mLinia.
Usuń <Delete>
This option allows you to delete one currently active transactional access number (TAN) list. Deleting a list is irreversible - once a list has been deleted it cannot be reactivated.
Usuń wszystkie <Delete all>
This option allows you to delete all the currently active transactional access number lists.
Zamów <Order>
This option allows you to order a new transactional access number list. Each list contains 50 numbers. The last number on each list lets you activate a new list. You can have a maximum of 5 active lists at the same time, thus there is a limitation to the number of list orders you can place.

Dictionary